Case Study: a global telecommunications company achieves Salesforce performance at 100,000 interactions per hour with Forte Group

Global Telecommunications Company handles 100,000 customer interactions per hour with Forte Group

The Global Telecommunications Company, a leading global provider of mobile, internet, and TV services, faced a challenge in ensuring its new Salesforce platform could handle a peak load of 100,000 customer interactions per hour after replacing its legacy systems. Forte Group was engaged to provide performance testing for the integrated Salesforce and MuleSoft implementation, which had to meet strict performance standards without impacting other users on the platform.

Forte Group implemented a comprehensive performance testing strategy that included innovative solutions for testing integrated agent and IVR activity and handling high-volume one-time passcodes. The solution provided by Forte Group enabled the early identification of design issues, allowing them to be corrected at minimal cost. The result was a successful enterprise-scale rollout with the confirmed ability to handle the required 100,000 interactions per hour during peak events.