Case Study: Brand Interactive Communications digitizes credit union loan applications with Formstack

Brand Interactive Communications cuts loan processing from two weeks to a few days with Formstack

Brand Interactive Communications, a marketing agency, was approached by a large credit union facing a challenge due to COVID-19. The credit union's nearly 20 different paper-based loan applications required a contactless, digital solution to replace a process that took two weeks and forced members to visit a branch. Brand Interactive Communications used Formstack Forms and Documents to create a new digital process.

Formstack's solution used Conditional Logic to simplify applications and Calculating Fields to enable quick pre-approvals. The result was a dramatic reduction in processing time from two weeks to a few days, saving loan officers an hour per application and allowing pre-approvals to happen within an hour. Formstack also provided enhanced security with encrypted data for the entire loan process.

Brand Interactive Communications