Case Study: Bentley streamlines supply chain feedback with Formstack and Salesforce

Bentley saves 96+ hours on supply chain feedback with Formstack

Bentley, a medical device company, faced significant inefficiencies in its supply chain planning and product feedback processes. Relying on manual methods like email, PDFs, and paper, the company was spending over 96 hours six times a year to compile data for compliance, leading to communication issues and information loss. To solve this challenge, Bentley turned to Formstack's Forms for Salesforce solution.

With the help of Formstack and its implementation partner, Bentley digitized its workflows. Using Formstack's dynamic prefill and conditional logic, they created online surveys that seamlessly passed data to Salesforce. This solution saved dozens of hours, reducing processes from days to minutes. The results included standardized data collection, a more personalized experience for partners, and the ability to expand their automated system to over 70 partners worldwide.

Bentley