Case Study: BNP Paribas Fortis Factor achieves faster digital customer onboarding with Formica Digital

BNP Paribas Fortis Factor streamlines onboarding across 15 countries with Formica

BNP Paribas Fortis Factor, the European market leader for factoring services, sought to improve customer and employee experience by creating a seamless digital customer onboarding process. Their challenge was that their core processes, which relied on a high volume of business documents, were inefficient and difficult to scale. To address this, they partnered with vendor Formica Digital.

Formica Digital implemented the Alfresco Digital Business Platform, known as EDM, which was integrated with Salesforce. This solution centralized all content and automated document processing, eliminating manual tasks for employees. The result was faster, more accurate customer onboarding and the ability to launch end-to-end digital products like Easy2Cash, which significantly improved the overall customer experience and process efficiency for BNP Paribas Fortis Factor.

BNP Paribas Fortis Factor