Case Study: Epic-affiliated Maryland hospital achieves improved patient safety and operational efficiency with FormFast eForms

Epic - Customer Case Study

An award‑winning 259‑bed Maryland hospital affiliated with a major health system faced inefficiencies and safety risks from a largely paper‑based registration process that relied on a printing vendor and manual labeling. After implementing Epic in 2013, the hospital needed to meet Joint Commission NPSG requirements for accurate patient identification, reduce waste and cost from frequent form changes, and improve communication with a growing Spanish‑speaking population.

By integrating FormFast eForms automation with Epic and the hospital’s OnBase document management system, staff now generate patient‑specific, barcoded form packets (including bilingual double‑sided forms) at registration, scan them directly into the EMR, and maintain access during downtimes. The solution improved positive patient identification, cut paper/label/printing costs, eliminated obsolete‑form waste, reduced indexing errors, and increased registration productivity—boosting both safety and operational efficiency.

Epic