Case Study: Brain Injury Association of America speeds accreditation application processing with Formatta

Speeding Accreditation Application Processing

The Brain Injury Association of America (BIAA) needed a faster way to handle a growing volume of ACBIS accreditation applications, which had been managed manually through paper forms, mail, and fax. As application volume surged, the process became time-consuming for staff and slow for applicants waiting on test results. BIAA turned to Formatta online forms and workflow to replace the paper-based system.

Formatta helped BIAA build customized online application, test, and employment verification forms that automated submission and review. The result was a much faster process with instant test-score emails, easier document handling, and secure self-service access for group administrators. BIAA grew from 1,200 applications in 2008 to 1,600 annually, and Formatta enabled the team to process the increased load without adding staff.

Brain Injury Association of America

Abashian

Brain Injury Association of America