Case Study: USC Marshall School of Business automates graduate admissions processes with FormAssembly

USC Marshall Trades Manual Processes for Secure Web Forms

USC Marshall School of Business needed a faster, more user-friendly way to handle information requests from prospective students, staff members, and campus visitors. Before FormAssembly, prospective students were directed to send emails to a generic information address and wait for an admissions employee to respond, which created delays for both students and staff.

With FormAssembly secure web forms, USC Marshall automated responses, organized inquiries on its website, and collected data more reliably while keeping forms branded to match the site. The platform also supported FERPA, GDPR, and GLBA compliance, with TLS 1.2 encryption, respondent authentication, administrative controls, and advanced security and privacy controls. USC Marshall said this saved staff up to two hours per form and reduced manual work and human error.

USC Marshall School of Business

Matt Wilson

Head of CRM Applications