Case Study: Multnomah County increases form responses by 75% with FormAssembly

Multnomah County Increases Form Responses by 75% with FormAssembly

Multnomah County needed a better way to build and manage web forms across eight departments. Its IT team was struggling with a previous form vendor because poor Salesforce integration made each sandbox refresh take at least four hours and created risk of data loss.

FormAssembly provided the Salesforce-connected form solution the county needed. With FormAssembly, sandbox refreshes went from hours to minutes, manual data entry decreased by 25%, and form responses increased by 75%, while five departments began using the platform.

Multnomah County

Susie Turpin

Certified Salesforce Platform App Builder