Case Study: Major Metropolitan City saves time with secure forms from FormAssembly

Major Metropolitan City Saves 55 hours a week with Improved Data Collection

Major Metropolitan City needed a secure form builder and data collection platform that could handle millions of citizens, thousands of forms, and complex compliance requirements. After finding security issues with its previous vendor, the city turned to FormAssembly’s FedRAMP-ready platform to rebuild and modernize its web forms.

With FormAssembly, the city launched over 3,000 forms within 18 months and was on track for 2 million submissions per year. The city also reported saving 55 hours of staff time per week, equal to 2,860 hours annually and more than $75,000 in hourly wages, while supporting 12 departments and more than 300 licensed users on the platform.