Case Study: InLoop cuts helpline call volume by 60% with FormAssembly

InLoop Cuts Helpline Call Volume by 60% with Digital Forms

InLoop, through its Flexischools brand, needed forms that were coherent, direct, and easy for families and suppliers to use. Before FormAssembly, users ran into frustration with existing web forms, and the team wanted a simpler way to guide people through ticketing, troubleshooting, and feedback requests.

With FormAssembly, Flexischools built mobile-responsive contact forms, linked FAQ articles, and created direct points of contact that fit its existing pages and app. The result was a 60% reduction in helpline call volume, with more than 50 active forms in use and 200+ cases managed daily, allowing the team to focus phone support on critical issues only.

InLoop

Doha Goreishi

Junior Operations Associate