Case Study: Continuum Clinical reduces staff workload with FormAssembly

Continuum Clinical Reduces Staff Workload by 20% with FormAssembly

Continuum Clinical is a global patient recruitment and retention company serving pharmaceutical research efforts worldwide. As its teams worked with large spreadsheets of research sites and primary contacts, they faced a manual process for sending surveys and correcting disconnected response data, which created extra work and slowed operations. The company also wanted a solution that would fit its existing Salesforce investment and reduce effort for respondents.

Using FormAssembly’s Salesforce Prefill Connector, Continuum Clinical streamlined data collection, kept information in sync, and reduced manual data entry for staff. The company also used field validations, conditional logic, and form publishing to clean and confirm large amounts of information, including access requests for portals. FormAssembly helped Continuum Clinical cut work time by 20% and create more than 30 forms.

Continuum Clinical

Sean Reed

Director