Case Study: Central Pennsylvania Food Bank expands access to services with FormAssembly

Central Pennsylvania Food Bank Improves Accessibility and Reach with FormAssembly

Central Pennsylvania Food Bank serves 27 counties and needed a better way to support households that could not make phone calls, including people who are hard of hearing or have language barriers. Its existing third-party form created manual transcription work, duplicate data entry, and poor Salesforce integration, so the team turned to FormAssembly alongside Salesforce to make its SNAP eligibility screening more efficient and accessible.

With FormAssembly, Central Pennsylvania Food Bank built Salesforce-integrated forms and workflows, including a SNAP benefits eligibility calculator with calculable fields and multilingual options. The change helped families get instant answers in their language of choice, saved more than 20 hours of manual data entry since Nov. 2023, and reduced over 15 hours of manual data entry per month while supporting 227+ internal form submissions since Nov. 2023.

Central Pennsylvania Food Bank

Laura Goddard

SNAP Outreach Manager