Case Study: a U.S. pharmaceutical giant boosts prescription workflow efficiency by 60% with Formaloo

a U.S. pharmaceutical giant boosts workflow efficiency by 60% with Formaloo

A U.S. pharmaceutical giant faced a significant challenge in managing its international prescription network of 2,000 healthcare institutes. Its core system could not handle the complex workflow, which required granular data segmentation across different organizations, user roles, and regional privacy requirements, leading to inefficiencies and reliance on manual data entry and paperwork. The company needed a configurable operations platform, not just a form builder, and turned to Formaloo for a solution.

Formaloo deployed an on-premise version of its platform to act as a centralized workflow layer for the entire prescription lifecycle. The solution used smart forms, AI-driven logic, and granular permissions to automate routing and approvals, while separate workspaces segmented data for each institute. The direct API connection to U.S. insurance services streamlined claims processing. As a result, Formaloo helped the customer achieve a 60% improvement in workflow efficiency, a 25% reduction in operational expenses, and supported all 2,000 institutes.