Case Study: Zoom boosts wellness benefit engagement with Forma

How Zoom transformed its employee wellness benefits program into a top-ranked Lifestyle Spending Account solution

Zoom was struggling with low engagement in their existing wellness benefit, a $300 monthly gym reimbursement, which had only a 10% utilization rate. The company faced vendor fatigue and a need to better support a global workforce in different life stages. They partnered with Forma to address this challenge.

By implementing Forma's Lifestyle Spending Account (LSA), Zoom replaced their inflexible program with a highly customizable benefit. This solution empowered employees to use funds for their individual wellness needs, leading to a dramatic increase in engagement. Forma's solution helped Zoom achieve an 83% utilization rate for their wellness benefit.

Zoom

Sheila Krueger

Head of Global Benefits