Case Study: Kater gains 360° customer analytics with Forest Admin

Kater - Customer Case Study

Forest Admin provided its admin and analytics tools to Kater, an operationally intense business that needed to gain a deeper, data-driven understanding of its drivers and customers. Their challenge was the ability to deep-dive into the analytics for these key records to support smarter decision-making.

The solution enabled Kater's operational managers to get a 360-degree view of any individual, such as a driver, with metrics on rides, ratings, and revenue. This empowered the team to make data-driven decisions without relying on development resources, as the views could be adapted by operational staff. Forest Admin delivered measurable results, providing insights into key performance indicators like a driver's 137 weekly rides and €6,642 in annual revenue.

Kater

Navroop Sehmi

Technology Strategist