Case Study: Shadow achieves top-notch customer support and retention with Forest Admin

How Shadow Is Achieving a Top-Notch Customer Support and Retention with Forest Admin

Shadow, the cloud gaming company behind a super powerful Windows 10 PC accessible from anywhere, needed to launch quickly and support a fast-growing customer base without spending months building an internal back office. Using Forest Admin on top of its MongoDB database, the team needed a way to manage users, subscriptions, payments, and support workflows across multiple teams and countries.

Forest Admin provided Shadow with a ready-to-use admin panel and team-based access controls, plus collaboration features, notes, and smart actions for support and marketing. This helped Shadow onboard new teams quickly, duplicate support configurations for new regions, and handle a surge of 1,000+ subscriptions in 30 minutes, while supporting 20,000+ customers and 100+ employees across 8 teams with far less development and maintenance effort.

Shadow

Thomas Dupont

Shadow Backend Developer