Case Study: Mississippi Insurance Department cuts grant processing time by 35% with Forerunner

The Mississippi Insurance Department cut down grant processing time by 35%

The Mississippi Insurance Department’s Strengthen Mississippi Homes grant program faced a challenge with its fragmented, manual operations for managing applications and compliance. Relying on spreadsheets, emails, and phone calls, the small team struggled with a lack of real-time visibility and an unsustainable administrative workload. They partnered with Forerunner to implement its AI-powered platform to centralize data and streamline these complex workflows.

By implementing Forerunner's digital system, the program centralized all grant management into a single, transparent platform. This solution automated workflows and introduced a randomized lottery for grants, saving 35% in processing time per grant and dramatically improving the experience for staff, contractors, and homeowners. Forerunner enabled the Mississippi Insurance Department to scale the program efficiently without adding headcount.

Mississippi Insurance Department

John Thornton

Case and Administrator