Case Study: Ocean City and Sea Isle City improve floodplain management and boost CRS savings with Forerunner

Ocean City - Customer Case Study

The customer, Ocean City and Sea Isle City, New Jersey, faced the challenge of managing complex floodplain regulations and resident inquiries for over 13,000 people across two high-risk coastal communities. Neil Byrne, who manages the programs, needed a more efficient way to handle property-specific questions, track substantial improvements over multiple years, and maintain documentation for the Community Rating System (CRS) to secure resident insurance discounts.

Forerunner implemented its AI-powered platform to consolidate property data, FEMA information, and Elevation Certificates. This solution provided a centralized dashboard for staff to quickly access vetted information, digitally share documents with residents, and track substantial improvement calculations. The results were significant time savings for staff, uniform data delivery, and enhanced CRS documentation. Ocean City achieved a CRS Class 4 designation, saving residents over $3 million annually on flood insurance premiums, while Sea Isle City maintained its top-tier Class 3 rating.

Ocean City

Neil Byrne

Manager