Case Study: City of Hattiesburg improves floodplain management and streamlines CRS workflows with Forerunner

How Hattiesburg, MS uses Forerunner to improve floodplain management, streamline CRS workflows, and build resilience

The City of Hattiesburg, a small municipality in Mississippi situated along the undammed Pascagoula Watershed, faced significant challenges in managing flood risk and maintaining compliance with the FEMA Community Rating System (CRS). The city's floodplain manager, Nathan Satcher, needed a way to centralize scattered data, streamline complex workflows, and improve communication with residents in vulnerable communities, leading him to seek a solution from Forerunner.

Forerunner implemented its AI-powered platform to centralize all flood-related data and documents into a single, accessible system. This solution enabled the city to efficiently track property compliance, automate resident communications, and streamline its CRS documentation process, culminating in a successful annual review. The use of Forerunner significantly improved internal efficiency, enhanced inter-departmental communication, and provided greater transparency for the public regarding flood risks.

City of Hattiesburg