Case Study: Mission Healthcare achieves centralized, 100% paperless intake with Forcura

Mission Healthcare - Customer Case Study

Mission Healthcare, a large California home health and hospice provider, faced a fragmented, email- and fax-heavy intake process across multiple offices that lacked transparency and scalability. To better connect teams and standardize referral handling, Mission engaged Forcura and deployed the Forcura Intake & Referral Management tool to streamline inbound documents into their Homecare Homebase EHR.

Forcura centralized Mission’s intake by consolidating fax lines, building custom workflows, adding document tags and dashboard metrics, and integrating referrals directly into Homecare Homebase with activity logging for follow-up. The Forcura solution made the process 100% paperless, achieved 90% attachment time savings to HCHB, improved efficiency by 50%, reduced intake staffing needs, eliminated missed referrals and generated $140K in annual savings.

Mission Healthcare

Gigi Escobosa

Customer Resource Manager