Case Study: Gaffey Home Nursing & Hospice cuts order-processing costs to $1.64 per order (saving $8,000+/month) with Forcura

Gaffey Home Nursing & Hospice - Customer Case Study

Gaffey Home Nursing & Hospice was struggling with time-consuming manual processing of referrals, intake, and orders that delayed billing and raised operational costs — owner Kim Gaffey estimated it cost $7.19 to fully process each order. To address the backlog and inefficiency, they evaluated technology solutions and implemented Forcura’s paperless document workflow solution, integrated with the HEALTHCAREfirst EHR.

Forcura’s integrated platform automated sending, signature reconciliation, and attachment of documents to patient charts, plus a dashboard and reporting to prioritize outstanding orders. As a result, Gaffey’s cost per order fell from $7.19 to $1.64 (saving over $8,000 per month), orders are received within 24–48 hours, RAPs are billed within 7 days of start of care, cash flow and margins improved, and staff were redeployed to strategic tasks — outcomes driven by Forcura’s solution.

Gaffey Home Nursing & Hospice

Kim Gaffey

CEO & Founder