Case Study: Wollongong City Council achieves streamlined, secure operations and near-elimination of spam with Forcepoint Web & Email Security

Wollongong City Council Operations Run Smoothly and Securely with Forcepoint

Wollongong City Council, which serves 200,000 residents with about 1,500 employees across 45 sites, needed to secure its services without disrupting productivity. The Council was receiving roughly 35% of inbound email as spam or containing viruses—costing staff up to half a day manually filtering messages—while also struggling with inconsistent web access controls across departments and the need to protect roaming users.

By deploying Forcepoint Web and Email Security as an appliance with centralized management, the Council gained an easy-to-manage solution that enforces tailored policies per department and maintains consistent protection for laptops off the network. The deployment nearly eliminated the half-day spent on spam filtering, removed the need for a separate antivirus solution while improving web performance, and provided flexible, department-specific controls.

Wollongong City Council

Jeff Howells

Security and Network Architect