Case Study: Unique People Services Streamlines Service Plans and Billing with Foothold Technology

Switching to Software Creates Confidence in Service Plans

Unique People Services (UPS), a multi-service agency serving intellectual/developmental disabilities, mental health, HIV/AIDS, and supportive housing programs, was struggling with paper-based service planning and billing. They needed a more efficient way to complete Individual Service Plans, improve quality assurance, and simplify claims processing. Foothold Technology’s AWARDS software was used to help address these challenges.

With Foothold Technology’s AWARDS, UPS digitized and standardized its service plans and documentation, giving supervisors better visibility into finalized plans, missing notes, and caseloads. The integrated billing module also reduced billing errors and saved staff time, helping UPS streamline operations, strengthen care coordination, and build funder confidence. Their success even helped them secure a grant to invest in more technology for staff.

Unique People Services (UPS)