Case Study: NYC Agency Reclaims $171,000 in Revenue with Foothold Technology’s AWARDS

How a NYC Agency Reclaimed $171,000 in Revenue With AWARDS

NYC Agency, a New York City provider of mental health and homelessness services, struggled to keep track of Medicaid billing and re-billing when documentation was incomplete or staff left the organization. This led to missed revenue opportunities, audit challenges, and a time-consuming process for identifying claims that needed to be resubmitted. Foothold Technology and its AWARDS platform were brought in to help address these billing and documentation issues.

Foothold Technology implemented AWARDS’ billing system to track required documentation, monitor progress notes and service plans, and help supervisors identify incomplete records. The company also worked closely with NYC Agency to find, correct, and resubmit previously denied claims, resulting in $171,000 in Medicaid re-billing payments. After implementation, the agency billed successfully for more than 95% of services and earned a perfect score on a Medicaid Inspector General audit.

NYC Agency