Case Study: National Association of College Stores achieves improved member experience and reduced IT reliance with Fonteva

The National Association of College Stores (NACS) improves the member experience while reducing staff reliance on IT by moving from legacy AMS to Fonteva

The National Association of College Stores (NACS) represents nearly 4,000 campus retail outlets and about 1,000 vendors in the $10 billion campus store industry. Their legacy AMS, implemented in 2005 and heavily customized over time, became costly to maintain—requiring 38 custom integrations, a lengthy six- to nine-month learning curve for IT hires, and nearly all IT resources just to keep basic functionality running.

NACS moved to Fonteva on the Salesforce platform, adopting a cloud-based solution that simplified integrations (email integrated in minutes), enabled single sign-on for events, and let non-IT staff create and modify reports. The result: empowered end users, reduced reliance on IT, more reliable data, smoother event registration, and greater capacity to focus on strategic initiatives and cross-industry collaboration.

National Association of College Stores

Daniel Bell

Chief Technology Officer