Case Study: Ottawa University achieves streamlined, data-driven event management and revenue growth with Fonteva Events (Fonteva)

Ottawa University - Customer Case Study

Ottawa University, a 150‑year institution serving over 4,000 students across residential and adult/online campuses, faced fragmented data and cumbersome, paper‑based event processes. Staff relied on phone registrations and stacks of forms, creating information silos, no audit trail, and limited ability to make informed, university‑wide decisions or measure event impact.

By adopting Fonteva Events from the Salesforce AppExchange, Ottawa moved registrations and event workflows into Salesforce, using online forms and dashboards to capture details like accommodations, deposits and verification requests. The switch eliminated paper, surfaced event KPIs in reports, tied revenue directly to events, improved enrollment forecasting (via deposit events) and generated enough revenue from paid services to fund additional registrar staff—reducing staff workload and delivering actionable insights.

Ottawa University

Bryce Bettin

Director of Strategic Market Support