Case Study: Homeless Link reaches new members and improves engagement with Fonteva

Homeless Link Reaches New Members and Improves Engagement

Homeless Link is the national membership body for over 790 homelessness charities in England working to end rough sleeping, which has risen 165% since 2010. The organisation needed a modern Membership and Events solution to automate joining and renewal, improve reporting and the events experience, and better manage member data and engagement from its single London office.

Fonteva, a Salesforce Premier Partner, implemented a cloud-based solution that centralized member data, streamlined communications, and automated membership and event processes, fully integrating tools like StreetLink. The result was improved member engagement, more efficient administration with time and cost savings, and stronger ability to respond to rough-sleeping reports—supporting over 66,000 alerts in the past year.

Homeless Link

Matt Harrison

Director of Social Enterprise