Case Study: British Institute of Radiology modernizes member services with Fonteva

British Institute of Radiology cuts customer service tickets from dozens to nearly none with Fonteva

The British Institute of Radiology (BIR), a leading interdisciplinary member organization for doctors in the UK, was struggling with a legacy association software platform that was inflexible and buggy. Their challenges included an inability to accept online direct debit payments, an outdated member portal, and a login system that generated dozens of daily customer service tickets. Seeking a modern solution to support its strategic goals, BIR turned to vendor Fonteva and its Fonteva Platform for associations.

Fonteva implemented its Salesforce-based association software platform, which provided the deep functionality and flexibility BIR required. The solution delivered significant results: BIR can now accept easy online direct debit payments, and customer service tickets have plummeted from dozens each day to nearly none. The modernized, intuitive, and reliable member portal allows for self-service account changes and provides access to new resources, freeing the BIR team to focus on strategic member engagement instead of fighting fires.

British Institute of Radiology