Case Study: British Institute of Radiology achieves a modern, reliable member experience and near‑zero support tickets with Fonteva

British Institute of Radiology - Customer Case Study

The British Institute of Radiology (BIR), the world’s oldest radiological society with about 3,000 active members, was held back by legacy association software that couldn’t accept online direct debit, offered an outdated and buggy member portal, and generated daily support calls that consumed staff time. With ambitious digital transformation goals, BIR needed a reliable, flexible platform that could support modern member experiences and streamline operations.

Fonteva implemented its Salesforce-based association platform, working with BIR to tailor functionality to its membership and regulatory needs. The solution delivered a modern, intuitive portal, self-service account management, and online direct debit, plus integrated learning and publication access; as a result, customer service tickets fell from dozens a day to nearly none, payments are easier, and staff can focus on strategic initiatives.

British Institute of Radiology

Jane Moynihan

Membership and Data Manager