Case Study: Overland Storage achieves $14,000/year maintenance savings and improved customer service with Fonality

Data Protection Firm Finds a Phone System As Easy To Use As The Solutions They Sell

San Diego-based Overland Storage, a provider of data management and protection solutions, needed a simpler, less costly alternative to its existing Nortel/Shortel PBX systems that still offered real-time presence for remote workers, enhanced contact-center capabilities, robust performance reporting, and easier global mobility for employees.

The company implemented Fonality with HUD, a web-based VoIP solution that cut maintenance costs by more than $14,000 per year and delivered skills-based routing, instant messaging, click-to-SMS, call forwarding, mobile integration, CRM screen pops, on-the-fly call recording, and comprehensive reporting. The result was easier deployment and management, improved customer service and agent/marketing measurement, and a phone system as user-friendly as the storage products Overland sells.

Overland Storage