Case Study: Engel & Völkers achieves repeat international sales with Follow Up Boss

Driving repeat sales with an international client roster

Engel & Völkers — led by Managing Broker Christian Ross — needed a reliable way to nurture a large, international roster of repeat clients across five continents and keep consistent follow‑up as the business scaled. To solve this the brokerage adopted the Follow Up Boss CRM platform to centralize its database and make daily follow‑up a standard part of every agent’s workflow.

Follow Up Boss delivered Smart Lists, Action Plans, message templates and automations that helped the team prioritize high‑value prospects, personalize outreach, and stay on the long game with past clients. The result: stronger client retention and repeat sales worldwide (clients have bought two to five properties apiece), a business managing $800M in contracts and relationships across five continents, and a repeatable, service‑driven process driven by Follow Up Boss.

Engel & Völkers

Christian Ross

Managing Broker