Case Study: a large independent K-12 school achieves clearer facilities visibility and succession planning with Follett Facilities Suite

a large independent K-12 school future-proofs campus operations across multiple buildings with Follett Software

A large independent K-12 school in the western U.S. faced a critical knowledge continuity challenge when a sudden leadership departure exposed its heavy reliance on institutional memory for facilities and technology maintenance. With critical asset information scattered across binders, spreadsheets, and staff who "just knew," the school partnered with Follett Software to future-proof its operational knowledge and create a single source of truth.

Follett Software implemented a comprehensive solution, beginning with a full onsite asset survey conducted during school breaks to create a living, visual system anchored to interactive floor plans. The result was a unified operational view that eliminated guesswork, improved maintenance through integrated work orders, and provided immediate visibility for new leaders. This investment gave the school confidence in its compliance and risk readiness, turning a reactive problem into a long-term system for succession planning and campus care.