Case Study: a leading P&C insurer reduces claims processing time with Folio3's Agentic AI Orchestration

a leading P&C insurer reduces claims processing time by 70% with Folio3 Software

Folio3 Software implemented an Agentic AI solution for a leading P&C insurer who was struggling with a highly manual and slow claims process. The customer faced extended cycle times averaging 4-6 weeks, high operational errors, and an inability to effectively detect fraud, with only 10% of claims being processed without human intervention due to their legacy systems.

The solution involved a multi-layer Agentic AI Orchestration system where a central supervisor agent coordinated specialized agents to automate the entire claims lifecycle. This included processing unstructured data, validating policies, analyzing fraud risk, and automating payouts. As a result, Folio3 helped the insurer achieve a 70% reduction in processing time, a 40% decrease in administrative costs, a 50% increase in straight-through processing, and identified 15% more fraudulent claims.