Case Study: Valley ENT restores IT visibility and control with Focus

Valley ENT restores IT visibility after 4 MSPs in 5 years with Focus

Valley ENT, a major ENT practice in Arizona, struggled with a lack of IT visibility and trust after cycling through four managed service providers in five years. Their challenges included aging, neglected systems, an abandoned cloud migration, and no executive-level reporting, leaving CEO Greg Robinson unable to see his own infrastructure's risks. The vendor Focus was engaged to perform a managed IT and infrastructure assessment to address these critical issues.

Focus began with a comprehensive infrastructure and security assessment to provide a clear picture of the environment. They then deployed engineers on-site in Arizona to work directly with the staff and leadership, establishing a stable IT partnership. The results included fully restored executive visibility through regular dashboards and reporting, the identification of multiple previously undisclosed infrastructure risks, and the establishment of an active, ongoing partnership with Focus.

Valley ENT