Case Study: Urology Specialists of the Carolinas achieves secure, reliable IT with Focus

Urology Specialists of the Carolinas achieves full asset inventory in 30 days with Focus

Urology Specialists of the Carolinas (USOC), a 35-provider practice across 8 locations, faced significant IT challenges due to years of neglect from previous managed service providers. Their environment was undocumented and insecure, with reactive support, no expertise in their ModMed EHR system, and unquantified security gaps. This left Operations Services Coordinator Stephanie Santos as the sole point of contact for all IT issues without any visibility or reliable support.

Focus Solutions implemented a comprehensive managed IT service, starting with a full infrastructure assessment across all locations. They provided a complete asset inventory within 30 days, removed legacy access, centralized device management, and prioritized the remediation of security vulnerabilities. Focus also established reliable ticket resolution with consistent communication. As a result, USOC gained full visibility into its environment, significantly reduced downtime, and achieved a secure, scalable IT foundation that properly supports its clinical workflows.

Urology Specialists of the Carolinas (usoc)