Case Study: Dakota Eye Institute achieves real-time reporting and leadership dashboards with Focus

Dakota Eye Institute builds real-time dashboards and solves recall tracking with Focus

Dakota Eye Institute, a leading ophthalmology practice, faced significant data challenges. While running on ModMed for practice management, they lacked real-time analytics and leadership dashboards. Their reporting process was entirely manual, and a critical gap existed as patient recall data from Klara was not visible in ModMed, making tracking nearly impossible. They partnered with the vendor Focus to implement its analytics service, Focus Insights, to build a dedicated data layer on top of their existing systems.

Focus implemented a comprehensive solution that included full data mapping within ModMed, the creation of custom real-time reports for key ophthalmology metrics, and a custom bridge to make Klara recall data trackable. The results were immediate and transformative. Dakota Eye Institute gained live leadership dashboards, real-time filterable reporting, and full visibility into their recall pipeline. Most importantly, the Focus solution provided full data independence, enabling the practice's staff to filter, modify, and build their own reports without ongoing vendor assistance.

Dakota Eye Institute