Case Study: Radisson Blu achieves faster room reservation handling with FocalScope

Radisson Blu boosts room reservation handling times using FocalScope

Radisson Blu, the international hotel chain, needed a faster, more secure email system to improve customer support and handle room reservations more efficiently. With customer data protection as a priority, the company looked for a solution that could be rolled out quickly without disrupting service, and chose FocalScope.

FocalScope was deployed on Radisson Blu’s intranet and connected to its existing mail servers, enabling a fast and secure implementation with minimal IT disruption. The result was a 34% reduction in handling times, an 18% improvement in customer satisfaction, and the ability to process around 10K tickets per month more efficiently.

Radisson Blu

Rolf L.

IT Chief