Case Study: Hannon Travel achieves smarter, more efficient customer communications with FocalScope

Hannon Travel boosts omnichannel support with FocalScope across 50+ countries

Hannon Travel, Ireland's largest independent corporate travel management company, needed a scalable and efficient way to manage rising customer communications across multiple channels. To maintain their high-quality service, they sought to replace Microsoft Outlook with a solution that provided better workload visibility and SLA tracking. A trusted partner recommended FocalScope as a more advanced, travel-focused alternative.

By implementing the FocalScope platform, Hannon Travel unified its communications into a single shared workspace. The solution provided real-time visibility into team performance and integrated WhatsApp for a true omnichannel experience. FocalScope resulted in improved efficiency, faster response times, and excellent reporting capabilities, allowing the company to meet its service commitments and scale its operations without disruption.

Hannon Travel