Case Study: Aller Media improves multi-brand customer support with FocalScope

Aller Media uses a single ticket system to support its multi-brand operations

Aller Media, a leading Danish media and publishing company, needed a way to keep up with rising customer support demands as it expanded into multiple brands and websites. To improve email management, collaboration, and service quality, the company turned to FocalScope.

FocalScope provided Aller Media with a single ticket system, customizable workflows, auto-responders, and email ticket routing to consolidate support across brands. The result was faster onboarding, improved handling of customer enquiries, a 37% productivity improvement, and a 40% increase in CSAT, with Aller Media managing about 10,000 tickets per month.

Aller Media

Britta J.

Customer Service Chief