Case Study: Agape Connecting People achieves hybrid contact center growth with FocalScope

Agape deploys 3 contact centers using FocalScope’s hybrid deployment mode

Agape Connecting People is a Singapore-based social enterprise contact center that grew from 15 agents to more than 250. It needed a secure, feasible way to deploy a contact center inside Singapore Prisons while also supporting remote and overseas staff, and previous tools such as Salesforce and Zendesk proved too costly and complex. Agape turned to FocalScope and its hybrid deployment model to meet strict security and operational requirements.

FocalScope implemented a private-cloud, hybrid contact center solution approved by IMDA and Singapore Prisons, enabling on-site, home-based, prison-based, and Philippines-based teams to use the same system. The rollout passed penetration tests, training took just one day, and Agape was able to launch a major service in 10 days. Since adopting FocalScope, Agape reports 34% productivity improvement, 600% revenue growth since founding, over 800 jobs created, and three contact centers deployed.

Agape Connecting People

Anil David

Founder