Case Study: a Europe-based IoT service provider achieves reliable 99.9% production availability with Focaloid Technologies' dedicated support team

Europe-Based IoT Service Provider maintains 99.9% availability with Focaloid Technologies

The customer, a Europe-based IoT service provider and global leader in marine and energy, needed a reliable partner to handle deployment, configuration, and tiered support for its live IoT platform. This would free its internal teams to focus on product development. The challenge involved ensuring reliable L1/L2 support, owning deployment tasks, ramping up a team on a complex domain, and scaling support alongside a growing product portfolio.

Focaloid Technologies implemented a dedicated 12-member support team that underwent structured onboarding. The solution included taking full ownership of application deployment, configuration, and L1/L2/L3 production support during Central European hours. As a result, Focaloid now manages the entire Maritime product line support, maintaining approximately 99.9% production availability and scaling the partnership to cover additional services over time.