Case Study: AXA reduces inquiry response times with FNZ digitization solutions

AXA - Customer Case Study

AXA, Switzerland's leading insurance provider, faced a challenge with a high volume of manual inquiries from its agent network. The head office was receiving 90,000 inquiries annually, which were managed manually, causing complications and extended response times. To address this, AXA partnered with vendor FNZ to implement its digitization solutions and reduce friction in the process.

FNZ worked with AXA to redefine and automate the inquiry process, creating a standardized workflow that gave all relevant internal departments access to pertinent client data. This solution digitalized AXA's business processes, dramatically improving communication and response times. As a result, AXA now handles approximately 4.2 million process instances per year and has achieved a response rate of less than 24 hours for advisor inquiries.

AXA