Case Study: Investec Bank Switzerland achieves seamless onboarding and improved compliance with FNZ

Investec Bank - Customer Case Study

Investec Bank Switzerland faced a challenge with its outdated and cumbersome manual client onboarding process. This was time-consuming for relationship managers and the client services team, hindered productivity, and prevented the bank from delivering its desired level of differentiated service. They partnered with FNZ, utilizing its automated onboarding service to address this.

FNZ implemented a streamlined, automated client onboarding application that guided relationship managers through the entire process. The solution simplified client profiling, improved data accessibility, and embedded customized business rules to ensure compliance with KYC regulations. This resulted in a significant increase in job satisfaction for relationship managers and allowed the bank to provide clients with a more efficient and tailored service.

Investec Bank

Stephen Brooks

Head of Client Services