Case Study: Heidelberg University Data Center achieves centralized cloud documentation and faster fault resolution with FNT Software

Heidelberg University - Customer Case Study

Heidelberg University’s central Data Center (URZ) faced fragmented, paper‑based and Excel/Visio documentation that slowed fault diagnosis and coordination across teams. Seeking a cloud‑hosted, web‑accessible, mobile‑friendly system with German support, the URZ chose FNT Software’s FNT Command‑as‑a‑Service to consolidate and modernize its data center documentation.

FNT Software deployed FNT Command‑as‑a‑Service, ran startup workshops, and worked with URZ staff to document server cabinets, cable connections and device configurations in a single standardized database. The solution improved cross‑team collaboration, accelerated detection and resolution of hardware faults, increased user acceptance, and provided a scalable platform the URZ is expanding to further network and cable documentation—helping ensure more reliable IT services for students, faculty and researchers.

Heidelberg University