Case Study: Rocketship Education reduces vendor response time with FMX

Rocketship Education cuts vendor response time by 86% with FMX

Rocketship Education, a network of public elementary charter schools, faced challenges in managing maintenance work orders submitted through emails, texts, and phone calls. This disorganized system made it difficult to track requests and manage their many external vendors, frustrating staff who struggled to identify the correct point of contact. They turned to the FMX maintenance management platform for a solution.

By implementing FMX, Rocketship was able to onboard vendors at no additional cost, gaining visibility into work being performed and streamlining communication. The easy-to-use system reduced average vendor response time from 1-2 weeks to just 1-2 days, an 86% reduction. Furthermore, approximately 90% of vendors now display a quicker response time and a better understanding of the issues.

Rocketship Education