Case Study: Seattle Sun Tan achieves faster response times and fewer maintenance trips with FMX

Retail Organization Uses FMX to Streamline Work Order Submission and Reduce Unnecessary Trips to Individual Locations

SST Group LLC, owner of 58 Seattle Sun Tan and Desert Sun Tanning locations across the Pacific Northwest, struggled with a legacy CMMS that was hard for non‑maintenance staff to use, lacked role-based access, and produced work orders with insufficient information—resulting in unnecessary trips and slow repairs.

After implementing FMX, SST empowered all employees with an easy interface, customizable work order forms, two‑way communication (including photo and info requests) and a shared calendar for scheduling. The platform reduced maintenance trips from four to one per week, cut emergency downtime from three days to under one, and shortened response times from a week to hours, while making it simple to add new locations.

Seattle Sun Tan

Jeff Travis

Vice President of Operations