Case Study: Polynesian Cultural Center achieves operational excellence and $450K in annual productivity savings with FMX

Polynesian Cultural Center uses FMX to deliver new levels of operational excellence

Polynesian Cultural Center (PCC), a 42‑acre cultural attraction in Laie, Oahu and the most‑visited paid attraction in Hawaii, struggled with an aging CMMS that slowed staff—costing technicians 30–45 minutes per person per day to log hours and manage work—required heavy training, and frequently lost work orders. Maintaining a large, seasonal maintenance workforce made reliable, fast, and easy-to-use systems critical for visitor experience and safety.

After evaluating 12 CMMS options, PCC selected FMX for its superior performance, mobile capabilities, and intuitive interface. FMX delivered rapid time‑to‑value and helped PCC realize $450,000 in annual productivity savings, cut onboarding time by 75%, and reduce equipment downtime by 15%, enabling more proactive maintenance and smoother operations.

Polynesian Cultural Center

David Lau

CMMS Systems Administrator