Case Study: Palm Beach Tan achieves 67% faster work order resolution with FMX

Palm Beach Tan Franchise Reduces Work Order Resolution Time by 67% with FMX

Palm Beach Tan was struggling with inefficient maintenance across its salons: work orders were faxed weekly and often went unnoticed for days, new hires hesitated to report urgent issues, technicians made extra trips to get supplies, and not all staff could submit requests — creating slow response times and unorganized work. These communication and process gaps led to delayed repairs and operational headaches for the facilities team.

After implementing FMX, staff receive instant notifications and can submit requests easily (the interface typically takes 5–10 minutes to learn), technicians see a clear daily work list and confirm needed supplies before leaving the warehouse, and the system meets PBT’s PCI requirements. As a result, work order response time was cut by 50% and resolution time by 67%, and the savings helped PBT remodel 8 salons.

Palm Beach Tan

Zach Prinz

Facilities Operations