Case Study: Palm Beach Tan achieves 67% faster work order resolution with FMX

Palm Beach Tan cuts work order resolution time by 67% with FMX

Palm Beach Tan, a tanning salon franchise, faced significant challenges with its maintenance request process. Work orders were submitted weekly via fax, leading to delays of over a week before technicians were even aware of issues. This inefficient system caused emergency problems to be overlooked and meant technicians often arrived at locations unprepared for additional tasks. The company turned to FMX for a solution.

By implementing FMX's facility management software, Palm Beach Tan instantly connected all staff with the maintenance team through an easy-to-use interface. This allowed for immediate notification of issues and clear communication between technicians and managers. As a result, FMX helped Palm Beach Tan reduce work order response time by 50% and slash resolution time by 67%. The time to assign work orders dropped from hours to just minutes, enabling the company to remodel eight stores with the newfound efficiency.

Palm Beach Tan