Case Study: VIP Community Services saves $40,000 a year and cuts work order response time 90% with FMX

Non-profit organization saves $40,000 a year with FMX

VIP Community Services is a Bronx non-profit founded to provide integrated medical, behavioral health, housing, and wrap‑around services to the community. They struggled with a cumbersome maintenance management system that required frequent training, lacked configurable user types, and suppressed work‑order submissions—forcing departments to sift through irrelevant requests and slowing response times.

Switching to FMX gave VIP a single, configurable platform that routes tickets by request type and priority and is intuitive enough that over half the staff could submit work orders without training; SSO took two days versus five months with their prior system. As a result they saved $40,000 a year by reallocating administrative duties, cut work‑order resolution from 2–3 weeks to about 2 days (≈90% faster), and reduced overdue requests by 88%, with plans to expand dashboard and reporting use.

VIP Community Services

Jimmy Liranzo

IT Director